AI & Machine Learning • 2025
AI Phone Bot | Call Overflow Handler
Innovation & Technology Lead — Rhino (Asta Group)
Rhino
AI Phone Bot is an AI call‑overflow assistant that answers missed calls, captures caller intent, and spins up structured tickets and notifications so no client call is lost.
The Challenge
Rhino's support lines experienced peak periods where calls were missed or went to generic voicemail, creating gaps in customer experience and delayed follow-up.
The Solution
Delivered an AI-powered voice agent that answers overflow calls, guides the caller through a short conversation, extracts intent and key details, and creates structured tickets and email notifications automatically.
Key Achievements
- Won 3rd place at Asta's inaugural AI hackathon
- Designed specifically for Rhino's high-volume call environment
- Ensures every overflow call is captured and converted into an actionable ticket
- Progressing from hackathon prototype into full production rollout
Technologies Used
AIVoiceTelephonyAutomation